MaraliseMaralise Hood Quan, EJD

Executive Director
Certified Mediator

Maralise brings a breadth of experience in the field of conflict resolution to the The Center for Dialog and Resolution as the Executive Director since May 2007.

Before earning her BA in International Relations and Conflict Management, Maralise worked in intercultural and nonviolent conflict resolution settings in her native Washington State. In 1985, Maralise was the Coordinator of the Conflict Resolution Program at the United Nations University for Peace. In that role, she was instrumental in the success of such projects as the Central American Peace Education curriculum, World Conflict Resolution Center and multiple trainings and sessions for parties involved in national peace negotiations.

In 2000, after years of working together as consultants to help resolve conflict, Maralise and her husband, Julio Quan, returned to Washington. She worked as a professional mediator in a small firm focusing on land use, state agency mediations and problem solving services. This led her to pursue her long-time interest in the law-making process. She became Chief of Staff to State Representative Dennis Flannigan, serving the people of the 27th Legislative District for five years. In 2007, she became the Executive Director of CDR. She received her Juris Doctorate in 2008.



Jennifer Norlund Unger

Associate Director
Certified Mediator

Jennifer Norlund Unger is responsible for case management, attorney-mediator training, and working both directly and indirectly with the local courts to provide dispute resolution services through small claims, and district and superior court settlement conferences. She is also a facilitative and foreclosure trained mediator.

Jennifer holds an MS in Negotiation and Dispute Resolution from Creighton University and certificates in International Conflict Negotiation from The Institute for International Mediation and Conflict Resolution, and the United Nations Advanced Facilitation Training Certification. Her background includes community outreach and professional lobbying for the WA State Chiropractic Association; training as a union field organizer; and volunteering as an online facilitator for Soliya, a UNAOC-sponsored program that brings college students in “the West” and in the “Arab-Speaking world” together for open dialogue. In her spare time, she has been a long-time volunteer diversion board member with Pierce County Juvenile Court, and a delegation travel leader for People to People Student Ambassador Programs. For fun, she enjoys travel, stained glass crafts, and horseback riding.

LaKeishaLaKeisha Patterson

Case Manager, Certified Mediator

LaKeisha is originally from Eastern Washington. She graduated from Academy of Hair Design in 2005 where she specialized in advanced cosmetics, and has been a licensed cosmetologist for 10 years. LaKeisha’s previous work history includes retail and cosmetics. Her job includes working with Settlement Conferences, Parenting Plans, Workplace, and Dissolution mediations.

Whitney Stafford

Mediator Support, Certified Mediator

Originally from Texas, Whitney moved to the sound area in support of her military husband eight year ago. She originally joined the CDR team in 2014 and became a certified mediator in 2015, and has worked diligently in each area of mediation offered at the center. Though she worked for several years full time on our staff, she is currently working part time in support of our wonderful volunteer core while being a stay at home mom to her rambunctious but adorable sons. She holds an Associate’s Degree in Biology and Anthropology, a Bachelor’s Degree in Human Development, Psychology, and Music, and is currently pursuing a Master’s Degree in Social Work.

Heidi Self


Heidi is from Steilacoom, WA. She graduated from Central Washington University with a BS degree in Community Health Education.  She has provided administrative services in the medical field along with becoming a polysomnographer for many years. Heidi enjoys gardening, making jewelry, and spending time with her animals.

AmandaAmanda Bucy

IT & Communications Project Manager, Certified Mediator

Amanda comes from a multi-generational military family. Though she has moved all over the world, she happily settled in the South Sound area.  She has studied Anthropology and Computer Programming and has volunteered and worked in various fields and organizations. In her free time she enjoys reading, writing, and sightseeing.

Jennifer Moffett

Office Manager

Jennifer graduated Magna Cum Laude in Business Administration from Colorado Technical University.  She brings to the Center over 25 years of progressive experience across a broad range of business operations and continuous improvement.  In her spare time she enjoys spending time with her grandkids, camping, and plastic canvas needlework.