Call us: 253-572-3657

Would you like to serve as a mediator in your family, workplace, or community? Perhaps you are simply interested in learning the skills and strategies mediators use to enhance your ability to manage difficult conversations. Either way, we have the best trainings for you! Our 40-hour mediation training will give you the skills and strategies you need—and is the first step in the process of becoming a certified mediator.

Our mediation trainings meet the statewide standards set by Resolution WA ( and are approved by the Washington Mediation Association. Trainings are held at our office: 717 Tacoma Ave. S., Tacoma, WA 98402

Mediation Training (5-Day)

Learn the process of mediation, communication skills, and peaceful conflict resolution. Demonstrating the skills taught in this 40-hour class will enable you to explore peaceful and constructive approaches to conflict in the workplace, home, and your community.

Recognized for 37.5 Credits (CLE, CEU, Clock Hours) by:

  • Washington State Bar Association (WSBA) Attorneys
  • National Association of Social Workers (NASW) Social Workers, Therapists, and Counselors
  • Office of Superintendent of Public Instruction (OSPI) Educators

Training dates for this year are:

Spring 2018 Training:  3/2 - 3/4 & 3/16 - 3/17

Summer 2018 Training: 7/11 - 7/13 & 7/19 - 7/20

Fall 2018 Training: 9/28 - 9/30 & 10/12 - 10/13


When the Public Attacks:  Techniques for Customer Service Personnel Training (2-Day)

Do you work directly with the public?  This experiential workshop is designed especially for those who deal with the public directly and face very specific challenges.  You'll learn the dynamics of conflict, de-escalation techniques, and more!

Training dates for 2018 are:

Winter 2018:  1/31 - 2/1

Summer 2018: 6/6 - 6/7

Fall 2018: 11/1 - 11/2


Tough Conversations HR Training (2-Day)

Training dates for 2018 are:

Winter 2018:  2/15 - 2/16

Spring 2018: 5/30 - 5/31

Fall 2018: 12/4 - 12/5