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  • Fall 2020
    September 11, 2020 - September 14, 2020
    9:00 am - 4:00 pm

WhenthePublicAttacks pdf flyer

This 2-day experiential workshop is designed for employees who deal with the public directly, facing very specific and different challenges than most other departments.

Basic concepts and skills:
 Dealing with emotional people
 The dynamics of conflict
 De-escalation techniques
 Techniques to close discussions quickly
 Interpersonal communication skills
 Learn to reframe the negatives into positives

Who would benefit from this course:

• Employers and Employees
• Supervisors
• Community member
• Legal professionals
• Customer service
• Sales associates

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Training Costs:

$400 per person

$350 per person for 3 or more from the same organization