• November 1, 2018 - November 2, 2018
    8:30 am - 5:30 pm

This 2-day experiential workshop is designed for employees who deal with the public directly, facing very specific and different challenges than most other departments.

Basic concepts and skills:
 Dealing with emotional people
 The dynamics of conflict
 De-escalation techniques
 Techniques to close discussions quickly
 Interpersonal communication skills
 Learn to reframe the negatives into positives

Who would benefit from this course:

• Employers and Employees
• Supervisors
• Community member
• Legal professionals
• Customer service
• Sales associates