Shot of office staff jumping


Are you a private or public organization looking for in-house training? This valuable training incorporates basic conflict resolution skills, theory, and strategies with customized exercises and content developed in collaboration with you to meet your specific.

We have worked with a variety of organizations to resolve interpersonal disputes, build teamwork, and facilitate strategic planning and change processes. Our most popular training topics include:

• interpersonal communication skills
• how to diffuse aggression through acknowledgment
• conflict de-escalation techniques
• how to design a process for effective conflict resolution process

Past clients include the Pierce County Auditor’s office, Everett College, Pacific Lutheran College, Safe Streets, Tacoma Public Schools, Tacoma Community College, AmeriCorps, the Veterans Association, Puget Sound Interfaith Camp, City of Tacoma, DSHS, TPCHD and more.

To inquire about training for your business please email us at

Examples of Trainings

When the Public Attacks:
Techniques for Customer Service Personnel

When a customer is upset, they blame you, raise their voice, and repeat themselves over and over. They expect you to agree with them, they want you to fix their problem, they are rude and disrespectful, and they want you to talk to them until it is fixed! They might have all day – but you don’t!

Conflict Resolution for Human Resources

As a Human Resource professional, conflict is part of your job. When all else fails, conflicts are brought to you to evaluate and resolve. Therefore, it is important that you are comfortable with conflict and are able to identify the positive opportunities that conflicts can initiate.

Handling Contentious Situations:
A Workshop for Managers

Research shows that 30-40% of supervisors’ and managers’ daily activities are devoted to dealing with conflicts in the workplace. These conflicts typically stem from a variety of causes:

• Personality clashes
• Differing work styles
• Competition rather than collaboration
• Feelings of being unappreciated or ignored
• A history of unresolved tension
• Cliques
• Rumors and gossip

Creative Conversations To End Homelessness

This training and the subsequent peer learning workshops provide the skills necessary to shift the mindset of staff and has shown to be a positive impact in Pierce County, Washington.  Results indicate that nearly 20% of people experiencing homelessness in Pierce County did not enter a shelter.

Follow this link for more information on how to train and support to end homelessness.


The Center for Dialog & Resolution is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.


Meetings! We can’t do our work without them yet most are unproductive and frustrating. Do you meet your meeting goals or does the conversation veer off track? Do you have difficulty managing different views and interests? What about meetings where people come from different organizations… how do you stay on track and get things done?

Facilitation can help!

What is Facilitation and Why is it Used?

The word "facilitate" means "to enable, to make easy."  Facilitation is a practice that enables groups of people to foster growth, development, and efficiency.   By designing a process with consideration of the group dynamics and the end goal; facilitation enables all members of a group to fully participate.

Facilitation focuses on the strategic goals and leads to thoughtful, inclusive decision-making that encourages members of a group to work together smoothly, constructively, and efficiently.

Who are the Facilitators? 

Facilitators are trained and skilled individuals who use specific techniques to generate collaborative opportunities and enable parties to reach the desired outcome.  Facilitators understand the goals of a given meeting as well as the mission and vision of a group or organization.

While they are impartial, facilitators ensure groups follow an organized agenda that allows meetings to progress productively.  Working to include everyone in the group, facilitators ensure that decisions are made collectively.

Examples of Facilitated Meetings:

  • Board Retreats
  • Strategic Planning Sessions
  • Public Policy Changes
  • Business Reorganizations
  • Ongoing Meetings
  • Service Providers Coordination
  • Church Leadership
  • Homeowners Associations
  • Public Meetings