Public Training Workshops

Basic Mediation Training

Learn the process of mediation, communication skills, and peaceful conflict resolution. Demonstrating the skills taught in this 40-hour class will enable you to explore peaceful and constructive approaches to conflict in the workplace, home, and your community. Basic Mediation Training Flyer

Recognized for 37.5 Credits (CLE, CEU, Clock Hours) by:

  • Washington State Bar Association (WSBA) Attorneys
  • National Association of Social Workers (NASW) Social Workers, Therapists, and Counselors
  • Office of Superintendent of Public Instruction (OSPI) Educators


2022 Basic Mediation Training Schedule:

    • Spring: March 1, 3, 8, 10, 15, & 17
    • Summer: July 6, 7, 8, 13, 14, & 15
    • Fall: September 27, 28, 29, October 11, 12, & 13

Time commitment: Daily from 9:00 AM PST - 5:00 PM PST (Break from 12noon - 2:00 PM PST)

Training Cost:

    • $700 Registration
    • $550 Group Registration (3+ attendees from the same organization)
    • $650 Early Bird Special (Pay in full & register 30 working days prior to training session)

Tough Conversations: Conflict Resolution Skills for Everyday Workplace Issues Workshop

Are conflicts getting in the way of work?  Do you wish you could spend more time being productive rather than reactive?  Register today for this 4-day VIRTUAL workshop and learn skills to help promote a transparent and productive workplace environment.

Highly interactive and 100% through Zoom!

A fun way to learn and connect with others during these difficult times. You will be interacting with web-based whiteboards and fellow participants.

Spring 2022 Registration

  • April 12, 14, 19, & 21 from 8:30 AM - 1:30 PM PST
  • + 4-hours of individual work

Fall 2022 Registration

  • October 25 & 27, and November 1 & 3 from 8:30 AM - 1:30 PM PST
  • + 4-hours of individual work

When The Public Attacks: Customer Service Workshop

Do you work directly with the public?  This experiential virtual workshop is designed especially for those who deal with the public directly and face very specific challenges.  You'll learn the dynamics of conflict, de-escalation techniques, and more!

2022 dates to be announced soon!


The Center for Dialog & Resolution is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.



Cancellation Policy:
Requests must be submitted in writing to CDR.
Cancellations received up to 10 business days prior to class will be refunded in full.
Cancellations within 4-10 business days prior to class will be 25% refunded.
Cancellations within 3 business days prior to class, no-shows, or inability to complete the full class are not eligible for refunds.
Substitutions may be made at any time without additional fees.
Requests to transfer to a different class will be subject to an additional 20% reschedule fee if made within 10 business days prior to the class. Transferred classes must be completed within 1 year from the date of the original class.
Refunds may take up to 30 days.