Public Training Workshops

The following trainings are held at our office, 717 Tacoma Ave. So., Tacoma, WA 98402

When The Public Attacks: Customer Service Workshop (2-Day)

Do you work directly with the public?  This experiential workshop is designed especially for those who deal with the public directly and face very specific challenges.  You'll learn the dynamics of conflict, de-escalation techniques, and more!

Follow this link  for more information and to register

March 24th - 25th

September 23rd - 24th


Tough Conversations: Conflict Resolution Skills for Everyday Workplace Issues Workshop (2-Days)

Are conflicts getting in the way of work?  Do you wish you could spend more time being productive rather than reactive?  Register today for this 2-day workshop and learn skills to help promote a transparent and productive workplace environment.

Follow this link for more information and to register

May 6th - 7th

November 10th - 11th


Cancellation Policy:
Requests must be submitted in writing to CDR.
Cancellations received up to 10 business days prior to class will be refunded in full.
Cancellations within 4-10 business days prior to class will be 25% refunded.
Cancellations within 3 business days prior to class, no-shows, or inability to complete the full class are not eligible for refunds.
Substitutions may be made at any time without additional fees.
Requests to transfer to a different class will be subject to an additional 20% reschedule fee if made within 10 business days prior to the class. Transferred classes must be completed within 1 year from the date of the original class.
Refunds may take up to 30 days.