Policies

Scheduling

When the Center gets a request for mediation, the Responding Party is informed and given 10 days to respond. If the parties agree to mediate and pay the fees in full, the appointment can be scheduled. The typical time between a call to request mediation and the actual scheduled appointment is about 4 to 6 weeks. 

The Center requests a valid address, email address and phone numbers in order to reach the Responding Party. If the 10 days run out, the Initiating Party is refunded (-$100 for administration costs) and the case is closed.

Book a mediation session here.

Rescheduling a Session

• The party who postpones or reschedules
• A) within 10 business days of the scheduled mediation date will pay a rescheduling fee of $50.
• B) within 2 business days will pay a rescheduling fee of $200. 
• Parties must agree on and re-schedule a new mediation within 60 days of the postponement date. 

Session Cancellation

• When a session is cancelled within 10 business days of a scheduled mediation by any party, the entire fee for both parties is nonrefundable. 
• When a case is closed prior to being scheduled or a session is cancelled prior to 10 business days before the scheduled mediation date by any party, Center for Dialog & Resolution retains $200 per party for administrative services. 
  

Scheduling Additional Sessions

When an additional session is requested following a completed mediation, standard mediation rates apply. 

Training Requests

Training requestions must be submitted in writing to Center for Dialog & Resolution to Reception@CenterForResolution.org.

Cancellation Policy

• Training cancellations received up to 10 business days prior to class will be refunded in full or have the

option to transfer to a later class without additional rescheduling fees.

• Cancellations within 4-10 business days of the first day of class will be 25% refunded.
• Cancellations within 3 business days prior to class, no-shows, or inability to complete the full class are not eligible for refunds.

Trainee Substitutions

Substitutions may be made in writing up to the 1st Day of training time without additional fees.

Credit Transfers

Transfer requests within 10 business days prior to Day 1 of class will be subject to an additional

20% reschedule fee. Transferred classes must be completed within 1 year from the date of the

original class.



Refunds

Training refunds may take up to 30 days to process.