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Trainings & Workshops

People who take our trainings leave feeling charged with new knowledge and skills to help improve their professional development path, and bonus, helps with other aspects of life too! Our trainings are relevant, interactive, and meet a variety of learning styles. 

We work with a variety of organizations to resolve interpersonal disputes, build teamwork, and facilitate strategic planning and change processes. Our most popular training topics include:

  • basic conflict resolution skills
  • interpersonal communication skills
  • how to diffuse aggression through acknowledgment
  • conflict de-escalation techniques
  • customized exercises and content developed
  • how to design a process for an effective conflict resolution process

Past clients include the Pierce County Auditor’s office, Everett College, Pacific Lutheran College, Safe Streets, Tacoma Public Schools, Tacoma Community College, AmeriCorps, the Veterans Association, Puget Sound Interfaith Camp, City of Tacoma, DSHS, TPCHD and more.

Training Examples

Basic Mediation Training (BMT)

This experiential 40-hour training includes a comprehensive manual covering the following agenda items: an overview of Conflict Resolution systems, conflict dynamics, styles concepts, resolution concepts, the 8-stage mediation model, interpersonal communication skills, the mediator role, neutrality & bias, positions, interests, values, basic needs, mediator ethics, protocol, professional standards, and cultural diversity.  Receive your Certificate Of Completion at the end of your training.

2023 Schedule:

  • Spring: March 3, 4, 5, 18, & 19
  • Summer: July 12, 13, 14, 20, & 21
  • Fall: September 27, 28, 29, October 5, & 6

Time: 9:00 am PST – 5:00 pm PST
Cost: $700*/person or $650 if paid in full thirty workdays prior to training. *$550/person for three or more attendees from the same organization
Credits: 7.75 CLE Ethics credits or 37.5 Clock Hour credits

Tough Conversations: Conflict Resolution for Managers & Supervisors

Learn how to create opportunity out of difficult workplace situations in this interactive workshop.

  • Personnel issues
  • Power dynamics
  • Effective communication
  • Conflict styles & strategies
  • Intergenerational communication

When the Public Attacks: Techniques for Customer Service Personnel

When a customer is upset, they blame you, raise their voice, and repeat themselves over and over. They expect you to agree with them, they want you to fix their problem, they are rude and disrespectful, and they want you to talk to them until it is fixed! They might have all day – but you don’t!

Conflict Resolution for Human Resources

As a Human Resource professional, conflict is part of your job. When all else fails, conflicts are brought to you to evaluate and resolve. Therefore, it is important that you are comfortable with conflict and are able to identify the positive opportunities that conflicts can initiate.

Handling Contentious Situations: A Workshop for Managers

Research shows that 30-40% of supervisors’ and managers’ daily activities are devoted to dealing with conflicts in the workplace. These conflicts typically stem from a variety of causes:

  • Personality clashes
  • Differing work styles
  • Competition rather than collaboration
  • Feelings of being unappreciated or ignored
  • A history of unresolved tension
  • Cliques
  • Rumors and gossip

Creative Conversations To End Homelessness

This training and the subsequent peer-learning workshops provide the skills necessary to shift the mindset of staff and has shown to be a positive impact in Pierce County, Washington.  Results indicate that nearly 20% of people experiencing homelessness in Pierce County did not enter a shelter.

Follow this link for more information on how to train and support to end homelessness.


The Center for Dialog & Resolution is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.